November 1996 – Present
Director of Communications
Galleon Software, Toronto

Fulfilling all the creative and communications needs of a small software start-up including: customer documentation and support, product interface and packaging, marketing collateral, press relations, Internet presence, and corporate image.
 

June 1994 – October 1996
Manager of Documentation and Design
SoftArc Inc., Toronto

Formation, development, and management of the Documentation and Design department within an 80-person software company, ultimately responsible for customer documentation, product interface and packaging, marketing materials, and corporate image. Over two years, the department grew from a single writer-designer to a department of six writers and designers together with a small corral of contract designers, editors, and printers.
 

March 1990 - June 1994
Consultant
Self-employed

Freelance desktop publishing, technical writing, and graphic design for a variety of clients, including:

• The Association of Computing Machinery
• Bell Canada
• British Telecom
• Cineplex Odeon
• Mainstream Access Corporation
• Northern Telecom
• Royal Plastics Limited
• SoftArc Inc
• Weston Bakeries Limited
• The Workers’ Compensation Board of Ontario
   

August 1988 - February 1990
Technical Writer
Northern Telecom Limited, Toronto

Research, preparation, and design of technical documentation and user manuals; development and maintenance of word processor procedures and style sheets; training and management of support staff.
 

January 1985 - February 1987
Applications Programmer
Workers’ Compensation Board of Ontario, Toronto

Preparation of program specifications, development of new code and modification of existing code from specifications, preparation and implementation of testing plans and documentation systems.
 

Summer 1979 - Summer 1984
Computer Operator
Workers’ Compensation Board of Ontario, Toronto

Operation and maintenance of tape drives and printers.
 

July 1980
Teacher
Toronto Board of Education

Design and presentation of a summer enrichment course to teach elementary school students how to use and program Commodore Pet computers.